Customer Success Manager – Germany (Logistics/Container Transport)

About UTURN

UTURN is transforming the logistics industry through innovation. Inspired by platforms like Uber and Airbnb, we bring the power of digital efficiency to container transport. Our mission is to make container logistics more efficient, transparent, and sustainable. With over 2,500 connected carriers and 750+ international shippers—including names like Cosco, UPS, and MSC—UTURN is Europe’s leading container platform, and we’re just getting started.

To further accelerate our growth in Germany we’re looking for a Customer Success Manager who’s ready to make an impact.

Your Role

As our Customer Success Manager for Germany, you’ll be the go-to person for both shippers and carriers on our platform. You’ll play a key role in onboarding new users, strengthening relationships, and ensuring our customers get the most out of UTURN.

You are customer-focused, proactive, and understand the ins and outs of container logistics. Whether it’s onboarding a new shipping company, guiding a carrier through their first booking, or solving a challenge on the spot—you’re the face of UTURN to our German-speaking users.

What You’ll Do

• Guide new shippers and carriers through onboarding and setup

• Ensure a smooth and professional customer journey from sign-up to first successful transport

• Maintain and grow relationships with your own customer portfolio in Germany

• Identify opportunities to increase customer usage and satisfaction

• Translate customer feedback into product improvements

• Host platform demos and customer training sessions

• Attend and support at relevant logistics events in the region

What You Bring

• 3+ years of experience in a customer-facing role within logistics or supply chain

• Familiarity with container transport is a strong plus

• Fluent in German and professional in English or Dutch

• Strong communication and interpersonal skills

• Self-motivated, proactive, and solution-oriented

• A collaborative mindset with the confidence to work independently

• Experience with SaaS or platform-based businesses is a bonus

What You’ll Get

• A spot in an ambitious, fast-growing international scale-up

• A driven and supportive commercial team of 8 colleagues

• Hybrid work flexibility (Rotterdam HQ + remote) / Fully hybrid in Germany is possible

• 27.5 vacation & leave days

• All the tools and budget you need (laptop, phone, home office setup)

• Opportunities for growth, training, and attending relevant events/seminars

• The chance to make real impact in a traditional industry that's ripe for innovation

About UTURN

In just 7 years, UTURN has become Europe’s largest platform for container transport. We’ve revolutionized how transport is booked and fulfilled by digitizing outdated processes, helping carriers reach more customers and enabling shippers to secure fast, reliable capacity. Active in 9 countries, we’re on a mission to grow across Europe—and beyond.

We’re scaling fast. We’re making impact. And we want you to be part of it.

Interested?

Think you’re the right fit? We’d love to hear from you.
Apply directly via the button or get in touch at people@uturn-now.com.

Let’s move logistics forward—together.